Survey Readiness  |  Compliance  |  Plans of Correction
Linzie has more than 10 years of experience in emergent, acute/chronic care, behavioral health, wounds, surgical pre/post-op care and geriatrics. For five years, she specialized in Long-Term Care (LTC) surveying and uses that experience to empower facilities with the knowledge needed to care for their residents, while meeting CMS regulations. She found that educating LTC facilities on steps to ensure CMS guidelines were met was more effective than simply documenting that they were operating poorly. By focusing on nursing home quality improvement, Linzie has been able to put her Bachelor of Science in Nursing from Southwestern College to good use. Over the years, Linzie’s contributions to nursing home facility improvement have garnered recognition from many LTC’s administration and staff, helping to create a positive culture in surveying. Her in-depth knowledge of the survey process has helped educate and organize nursing facility processes to ensure better outcomes, not only for residents, but in the actual survey process related to recertification of a facility. She also has extensive experience with plans of correction for deficient practices, and the processes needed to rectify the deficiencies.

Value-Based Payment  |  Agile Healthcare  | Team Building
Jennifer Ride leads a team of Quality Improvement Advisors assisting physician practices with performance improvement, chronic care management, population health and navigating value-based payment initiatives. She works side by side with healthcare providers to understand their needs and identify pathways to improvement.  Jennifer believes in supporting the healthcare community to provide outstanding service in quality in all aspects of patient care. 

Medical Literacy  |  Technical Writing
Courtney has worked as a technical writer in the External Quality Review (EQRO) team for the past two years after transitioning from the education field where she taught advanced research skills and composition. While working in education, Courtney spent her non-teaching time coordinating with the mental health counselors at the school to find support for the struggling students. These efforts led her to her transition into healthcare with Qsource where she works as part of the EQRO team. In her role as a technical writer, Courtney is involved in the quality of healthcare within Medicaid Plans; specifically, she works to write and edit the findings of the team into clear, concise, readable deliverables that discuss the adherence of the Plans to the CMS protocols and efforts they are making to provide a better experience to patients. Courtney is passionate about the intersection of healthcare and the community: how to support children in the schools, how to provide community supports to patients, and how to connect healthcare practices to these supportive communities.

Trauma-Informed Care  |  End-Stage Renal Disease
Sujata possesses over fifteen years of expertise in supporting trauma survivors, particularly those affected by sexual assault and domestic violence. With nearly a decade of experience in the healthcare sector, she has served as a renal social worker and a case manager for high-risk pregnancies. Sujata is skilled in delivering individual, group, and couples therapy, concentrating on assisting adults in alleviating symptoms of depression and anxiety through both traditional and contemporary therapeutic methods. She guides clients in enhancing their resilience to emotional and physical distress by fostering effective self-care practices. Residing in Indianapolis, Sujata shares her home with her husband, two children, and a dog.

Quality Improvement  |  MDS  |  Infection Control
Teresa is a Quality Improvement nurse with over 21 years of nursing experience. She started her career as a certified nurse’s aide while still in high school before pursuing her nursing degree. She has spent her nursing career in long term care acknowledging her passion for the care of the elderly population. During her experience, she worked in multiple long term care positions such as CNA, floor nursing, unit manager, infection control, MDS coordinator, wound care nurse, and Assistant Director of Nursing to name a few. She is currently a Nursing Home Quality Improvement Advisor for Qsource the Quality Improvement Organization for the state of Indiana.